Examples of Business Goals & Objectives

According to the Iowa State University Extension website, a goal is a general statement of achievement while an objective is a specific step or action you take to reach your goal. Goals and objectives are important to the entrepreneur, as they clarify the purpose of the business and help identify necessary actions. Goals can involve areas such as profitability, growth and customer service.


Profitability

A common business goal is to run a profitable operation, which typically means increasing revenue while limiting expenses. Revenue objectives could consist of increasing annual sales by 10 percent or landing three new accounts each month. Expense objectives could involve finding a new operating facility that decreases your rent by $200 a month or cutting monthly utility bills by 15 percent.

Customer Service
Examples of customer service goals are to develop a perception that your company is easy to do business with or to improve your response time to customer complaints. Objectives to help meet these goals could be increasing your customer service staff from one to three workers by the end of the year or implementing a policy where customers are guaranteed to receive a return phone call before the end of the business day.

Retention

If you've experienced a problem with employee turnover, your overall goal could be to improve retention. To achieve this goal, your objective might be to develop and implement a training program that details new-hire activities for the first 90 days on the job. You also could implement one-on-one meetings with your employees in an effort to build rapport and find out what's on their mind.

Efficiency

Another goal could be to become more efficient in your business operation as a way to increase productivity. To improve efficiency, you could challenge your salespeople to improve their closing ratio from 30 percent to 45 percent. If you distribute a product, you might consider implementing a new shipping procedure that improves your delivery time from four days to two.

Growth

Perhaps your goal is to grow your business operation. If you own a franchise unit, for example, your objective might be to open three more units within a five-year period. If you operate a retail store, your objective might be to increase your selling space by 25 percent by completing an addition to your building within a year.